Creating and managing alerts
Work with alerts from city councils, customers, and your own office to
Create and access a list of your company’s alerts quickly.
You will have the possibility to generate internal alerts to be managed by one or more employees from any of your company’s departments (accounting, sales, quality, etc.).
You may enable alert notifications so that, when one is assigned to you, you receive it instantly to solve it as quickly as possible. All these options can be easily managed on the ‘My alerts’ space, which may be customised by each employee.
Convert alerts to services
There will be multiple ways to manage an alert, and, indeed, a specific service may be created, scheduled and assigned to one of your technicians for them to visit the customer’s premises.
Moreover, depending on the occasion, you may place the alert within an existing service, so that the assigned technician takes care of it.